Social Media Governance in Regulated Industries – Part 3 – Documentation

And now on to the most exciting, stimulating topic in regulated industries: documentation! I kid, I kid. Regulated Industries know the value and the burden of documentation. It may seem an inherent contradiction that you’re reading a blog titled ‘Project Agility’ and we’re discussing documentation, but it isn’t, I assure you. Agile is not messy and it is not wasteful. It is enough process/documentation/direction to be valuable and lets the work speak for the rest. ‘Enough’ is the key in regulated industries. If you have the privilege of blazing new trails with social media in your company, you also have a unique opportunity to work well within the guidelines of your regulated industry while also providing lean documentation.

FIRST, KNOW THYSELF: EXPECTATIONS ARE EVERYTHING. Continue reading

Advertisements